Frequently asked questions

Do you have a question about Galerie Robillard and how it works? You will surely find the answer here! If questions persist, do not hesitate to contact us directly, via the form, the chat or by phone.

How to retrieve my order when I chose the retrieval on site?

When your order is validated, we generally treat it within 5 working days (excluding special requests). Once prepared, you will receive an automatic email indicating that it is ready to be retrieved, on appointment only. You can then answer this email, call us, or write to us via the Access & Contact page in order to schedule your passage. We are open from 10 a.m. to 6 p.m. and can be available on noon time. It is up to you to propose a moment that suits you, and we will confirm our availability at this time.

Where is the retrieval of orders if I choose “retrieval on site”?

Excluding event exhibitions, the retrieval of orders is always at 106 rue de la Folie Méricourt (Paris 11), only on appointment.

What should I plan to retrieve my order on site?

The artworks of your order will be packed flat in a cardboard envelope. Depending on the size of the artwork(s), the enveloppe will be more or less large. If most go under your arm, it is up to you to anticipate, if necessary, a bag of sufficient size for transport. Indeed, we do not provide bags. Please note, if you have a large work (over 50 x 40 cm), bicycle transportation can be complicated. If you have requested framing, the size of the frame is also to be taken into account. This will be conditioned in bubble wrap, and if necessary (and if possible) in a cardboard envelope.