How to retrieve my order when I chose the retrieval on site?
When your order is validated, we generally treat it within 5 working days (excluding special requests). Once prepared, you will receive an automatic email indicating that it is ready to be retrieved, on appointment only. You can then answer this email, call us, or write to us via the Access & Contact page in order to schedule your passage. We are open from 10 a.m. to 6 p.m. and can be available on noon time. It is up to you to propose a moment that suits you, and we will confirm our availability at this time.