Do you have a question about Galerie Robillard and how it works? You will surely find the answer here! If questions persist, do not hesitate to contact us directly, via the form, the chat or by phone.
We ship worldwide, starting from the Colissimo platform in France, which can go through the postal services of your country or by the DPD partner company. For any order on our site, you will receive automatic follow -up from them.
Outside special periods (winter or summer break), orders are prepared within 5 working days, or approximately a week. This period only takes into account the preparation, not the delivery. Once the order is placed in our postal office, the Colissimo service takes over and will keep you informed of the delivery time, generally 1 to 2 working days in mainland France. You will be notified of all these steps by automatic emails. Regarding the "artprint on demand" and "limited book edition", the preparation time is extended to 3 weeks.
All original illustrations, whatever their dimensions, are packed flat. Regarding artprints, they will most often be conditioned in the same way. Only the very large formats will sometimes be sent rolled.
All original illustrations, whatever their dimensions, are packed flat. They are placed in a plastic pocket to protect them from weather, then, for shipping, between two reinforcements in gray cardboard 2 mm thick. In the event of shipping abroad, everything can be protected with bubble wrap for more security. Whether it is retrieval on site or shipping, the works are then placed in a thick cardboard pocket. All our shipments are also insured. Regarding artprints, they will most often be conditioned in the same way. Only the very large formats will sometimes be sent rolled. In this case, the work is lined with tissue paper, rolled on itself, all wrapped in bubble paper before being slipped into the tube.
If you have received an illustration as a gift, but you prefer another, you can exchange within 14 days with a work of the same price, or more expensive by adjusting the difference. We invite you to make an appointment to proceed to the exchange in our offices. If you are not located in or near Paris, the return of the work by post will be at your expense. We will send you the new work upon reception of the previous one.
In the event of a damaged package at the time of delivery, you can refuse it directly or return the package within 24 hours to your post office. We thank you for informing us by email. After this period of time, the return costs will be your responsibility, and we will reimburse upon reception of the artwork in our offices.
If you wish to return an order to us because the artwork does not suit you, the return is your responsibility and the work must be conditioned as carefully as it was when shipped to you. You can of course reuse the original packaging if it is intact, taking care to secure it correctly. In case of damaged return, we will not be able to reimburse.
